Great service is not an accident!
It's an art performed at a high level, perfected with commitment and an elevation of a desire to serve. Memorable service lights up a dining room and makes people joyful and grateful to be present at your restaurant.
Receiving incredible service is an act of doing big and small deeds for your guests, regardless of recognition. From the greeting at the door, to a pair of reading glasses delivered for reading the menu, from refilling the glass before the guest notices that its empty, to folding the napkins when the guest steps away from the table, from the way the specials are described to a dish moved before a guest knocks it over, this is service! Great service is when your staff is enthusiastic and friendly, and make you feel at home.
All of this great service requires commitment, talent, and a very special internal desire to serve your guests. Great service happens when the restaurant is full, the staff is moving in concert, like an orchestra in a great performance, directed by a welcoming, kind, and smiling manager. The busier it gets, the more the service team glides and work the dining room with speed, smiles, and passion. Even when an owner is enjoying a well-deserved day off, his presence should be felt in the dining room by his staffs' professionalism and amazing hospitality from the beginning of the dining experience to the end.
Please celebrate great service when you experience it, and tell your friends about it!
Some great Raleigh restaurants to celebrate: Best Restaurants in Raleigh, NC